Return Policy

1.HOW DO I CHANGE OR CANCEL MY ORDER?

If you change your mind about your purchase, please contact us here and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be cancelled and modified within 2 hours of placing the order. After that time, the order is locked for processing and can not be cancelled.

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.


2.Prouduct Return Policy

Due to hygiene reasons and the fact that our products are made-to-order, we do not exchange or refund items unless an item you received has a major problem. This is when the item is:

Damaged due to the fault of our factory or the carrier.
Not what you ordered.
Lost in transit (more than 14 days from the latest updated day in the tracking link).
Please be informed that our products are made-to-order and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display. Hence, please allow the difference between advertised images and the actual item you received.

Please contact us at ohts127@gmail.com and we will get you taken care of to start the complaint process. Please include the following information:

• Order number
• Video or photo of the faulty product (if applicable)
• Complete delivery address
• Contact telephone number

If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at customer’s disposal.

We do NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
Shipping fee will NOT be refundable once item has shipped.
You will be responsible for paying for your own shipping costs for returning your item
Please reminded that our policy lasts 30 days for replacement/refund request only. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a replacement or refund.

If your order hasn’t arrived within 45 business days of the date of original purchase, please contact our support team for a full refund of your purchase.

3.Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ohts127@gmail.com.